ZYBR vs Gorgias vs Tidio: pricing and features in 2026
This page compares three helpdesks with AI for Shopify shops. You see the entry price, the cost of AI replies and the billing model. Every price comes from the provider’s official pricing page.
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Pricing compared
Prices as of 27 October 2026. Gorgias and Tidio show prices in US dollars. ZYBR shows prices in euros excluding VAT.
| Provider | Entry price | AI replies | Billing |
|---|---|---|---|
| ZYBR | €45 per month excluding VAT (Starter). | 250 AI replies included. Each further reply costs €0.25. | Price by included AI replies. Every feature in every plan. No charge per user. |
| Gorgias | $10 per month, billed monthly (Starter, 50 tickets). Basic: $50 per month billed annually or $60 billed monthly, 300 tickets. | AI Agent: $0.90 per automated interaction on an annual contract, $1.00 on a monthly contract. Above the included amount: $1.50 per interaction. | Plan by ticket volume. AI billed per interaction. |
| Tidio | $24.17 per month billed annually, $29 billed monthly (Starter, 100 conversations). Growth from $49.17 billed annually, $59 billed monthly. | Lyro AI Agent from $32.50 per month billed annually, $39 billed monthly, for 50 conversations. Above 1,000 conversations: on request. | Plan by conversations, Lyro as an add-on. Monthly or annual billing (2 months free). |
- ZYBR. Source: ZYBR pricing page.
- Gorgias. Source: gorgias.com/pricing, retrieved on 27 October 2026. The page names the billing period for each price.
- Tidio. Source: tidio.com/pricing, retrieved on 27 October 2026. The page shows annual prices by default. The Monthly switch shows the monthly prices.
Features compared
The price only tells half the story. What matters is what is included and where your data is processed.
| Criterion | ZYBR | Gorgias | Tidio |
|---|---|---|---|
| Channels | Email, WhatsApp, Instagram and Facebook in one inbox. | Email, chat, Facebook, Messenger and Instagram. SMS and voice as add-ons. WhatsApp is not named on the pages we checked. | Live chat, email, Messenger, Instagram and WhatsApp in all plans. |
| Shopify order data | Live order and delivery details from Shopify in the ticket and the reply draft. | Order history in the ticket. Edit, cancel and refund orders. | Shopify actions from the Growth plan. |
| Returns | Returns portal with DHL labels in the same system. | Refunds in the ticket. A returns portal is not listed. | Not listed on the pricing page. |
| Approval by topic | You choose by topic what is sent automatically. Everything else waits as a draft. | Not listed on the pricing page. | Not listed on the pricing page. |
| Hosting and GDPR | Application in Frankfurt, database in Belgium and the Netherlands. Data processing agreement and AI addendum. Training with customer data is contractually excluded. | Data processing agreement with EU standard contractual clauses. Google Cloud in the US, the EU and Australia. | Data processing agreement in the terms. Data on servers in the European Economic Area. Contract partner is Tidio LLC in the US. |
| Language | Replies in German or in your customer’s language. | Not listed on the pricing page. | Not listed on the pricing page. |
| Trial | 14 days or 500 AI replies, without a subscription. | Not listed on the pricing page. | 7 days, no credit card needed. |
- Sources. Pricing pages of all three providers, the Gorgias Shopify page, the Gorgias DPA and the Tidio FAQ. “Not listed” means we found no statement there. Ask the provider before you decide.
Which one fits which shop
Each tool has a different focus. Choose by what your shop needs most.
- ZYBR fits Shopify shops that answer emails and messages with order data. Returns run in the same system. You choose by topic which replies go out automatically.
- Gorgias may fit better if you need voice or SMS. It also suits teams that want to edit and refund Shopify orders directly in the ticket.
- Tidio may fit better if live chat on your website is your main channel. Its free plan suits small shops that start with chat.
- How to decide. Count your monthly enquiries. Then calculate each price with your own volume, not the entry price. Test with real enquiries before you switch.
- Read more. See the ZYBR pricing page and the detailed Gorgias and ZYBR comparison.
Questions about ZYBR, Gorgias and Tidio
How much does Gorgias cost in 2026?
Gorgias starts at $10 per month for 50 tickets, billed monthly. Basic costs $50 per month billed annually or $60 billed monthly. The AI Agent costs $0.90 to $1.00 per automated interaction. Prices as of 27 October 2026.
How much does Tidio Lyro cost in 2026?
Tidio’s pricing page shows the Lyro AI Agent from $32.50 per month billed annually, or $39 billed monthly, for 50 conversations. For more than 1,000 conversations, Tidio asks you to contact sales. Prices as of 27 October 2026.
What does ZYBR cost compared with Gorgias and Tidio?
ZYBR starts at €45 per month excluding VAT with 250 AI replies. Each further reply costs €0.25. Every plan includes every feature. There is no charge per user. You can test for 14 days or 500 AI replies.
Try ZYBR with your own customer enquiries
Connect your shop, forward your customer emails and look at the first drafts. Afterwards you decide by topic what is sent automatically.
- 1Create account
- 2Connect shop
- 3Train BRAIN
- 4Let it reply
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