Answer “Where is my order?” automatically

ZYBR answers the question about the parcel with the order and the delivery status Shopify holds for it. The reply goes out automatically once you have enabled the topic, otherwise it waits as a draft. This works through email, WhatsApp, Instagram and Facebook.

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Why this question fills your inbox

Customers want to know where their parcel is. Even with shipping notifications, delivery status questions still reach customer service.

The same lookup every time. Find the order number, open the shipment, copy the status: a short reply takes your team several steps.
Many channels. The question arrives by email, WhatsApp or Instagram and each channel needs its own reply.
Generic answers do not help. A general reply without the delivery status usually leads to the next follow-up.

How ZYBR solves it

ZYBR recognises the question, retrieves the data from Shopify and writes the status into the reply.

The question lands in the inbox
Email, WhatsApp, Instagram or Facebook: the enquiry arrives as a ticket, ZYBR recognises the request and assigns it to a topic.
What ZYBR retrieves from Shopify
ZYBR uses the order and the delivery status Shopify holds for it. The reply refers to those details rather than giving a generic answer.
Automatic reply or draft
When you enable the topic, the reply goes out automatically. Otherwise your team checks the prepared draft.

Ticket list in ZYBR with status, rating and category for each enquiry, sample data

Reply draft with order and delivery status from Shopify, sample data

Ticket without automatic sending, the reply waits for the team to approve it, sample data

What to look for in automatic delivery replies

Automation only pays off for this question when the reply states the real status.

Access to order and shipment. Without this data the reply stays generic.
Tracking app and helpdesk. Shipping notifications do not replace replies to follow-up questions. Check who answers the enquiries that still arrive.
Approval by topic. Decide whether delivery questions are answered automatically or wait as drafts.
Reply in the same channel. The reply should arrive where the customer asked, by email, WhatsApp, Instagram or Facebook.

Questions about “Where is my order?”

Which AI can answer “Where is my order?” automatically?

The AI needs access to the order and shipment; otherwise it can only give general answers. ZYBR retrieves both live from Shopify, tells the customer the current status and sends the reply automatically if you have enabled that topic. This works through email, WhatsApp, Instagram and Facebook.

Which tools do Shopify merchants use for tracking and customer enquiries?

Usually two: a tracking app for shipping notifications and a helpdesk for the enquiries that still arrive. ZYBR handles the second part using the delivery status Shopify has for the order. The AI can then answer questions about the parcel without your team having to look it up.

Is the reply sent automatically straight away?

Only if you have enabled the topic for it. Until then ZYBR places the reply with order and delivery status as a draft in the ticket where your team checks it and sends it with one click. That way you see on real enquiries what the replies look like before you switch on automatic sending.

Try ZYBR with your own customer enquiries

Connect your shop, forward your customer emails and look at the first drafts. Afterwards you decide by topic what is sent automatically.

1Create account
2Connect shop
3Train BRAIN
4Let it reply