A Gorgias or Zendesk alternative for German Shopify shops
ZYBR is an alternative to Gorgias and Zendesk for Shopify shops that want to answer enquiries with order and delivery data and handle returns in the same system. Every plan includes every feature. If you need voice or SMS workflows, the existing comparison identifies Gorgias as an option.
Ready instantlyCancel monthlyEU hosting
When switching makes sense
A helpdesk no longer fits when your team jumps between several tools for one reply.
- Missing shop data. Order and shipment are not in the ticket, so your team looks them up in the shop.
- Returns on the side. Returns run in a second app that customer service cannot see.
- AI as an add-on. Whether automatic replies are included in your chosen plan is something you have to check separately.
How ZYBR solves it
With ZYBR, shop data, returns and automation live in the same system, in every plan.
Shop data in the ticket
ZYBR retrieves live order and delivery details from Shopify and writes them into the reply draft.Returns in the same system
The returns portal creates the DHL label and shares a system with your customer service.Automation by topic
You choose by topic whether the AI replies automatically. Everything else waits as a draft in the ticket.
What to look for when comparing
The existing Gorgias and ZYBR comparison is dated 29 May 2026. The ZYBR prices are dated 15 October 2026. Check the other provider’s current plan before deciding.
| Criterion | ZYBR | Gorgias / Zendesk |
|---|---|---|
| Billing | From €45 per month excluding VAT, every feature in every plan. | Check the provider’s current plan. |
| Shop data | Live order and delivery details from Shopify. | Check the required integration in your chosen plan. |
| Returns | Returns portal with DHL labels in the same system. | Check returns features and carriers. |
| Automatic replies | Enable by topic; otherwise saved as drafts. | Check the AI module and approval workflows in your chosen plan. |
- Where ZYBR fits. ZYBR is built for Shopify shops that want to answer enquiries with order and delivery data and handle returns in the same system. Every plan includes every feature. You choose automatic replies by topic.
- When Gorgias or Zendesk may fit better. If you need voice or SMS workflows, the existing comparison identifies Gorgias as an option. For Zendesk and Gorgias, check whether your required channels, integrations and workflows are included in the plan you choose.
- Switching. Try the system with real customer enquiries and review drafts with your team. With ZYBR, install the Shopify app and forward customer emails. Enable automatic sending only for the topics you have chosen.
- Read more. See the pricing page for prices. Read the existing Gorgias and ZYBR comparison.
Questions about the Gorgias alternative
What is a good Gorgias alternative for Shopify?
It depends on what you need. ZYBR suits Shopify shops that want to answer enquiries with order and delivery data and handle returns in the same system. Every plan includes every feature. If you need voice or SMS workflows, the existing comparison identifies Gorgias as an option.
How do I compare the costs of ZYBR, Gorgias and Zendesk?
With ZYBR every plan includes every feature. The current prices are on the pricing page. For Gorgias and Zendesk, check whether the AI module, integrations and channels are included in the plan you choose. Then calculate with your own enquiry volume rather than the entry price.
How does switching to ZYBR work?
You install the Shopify app and forward your customer emails. Then you test with real enquiries and review the drafts with your team. You enable automatic sending only for the topics you have chosen. Until then, no reply goes out without being checked.
Try ZYBR with your own customer enquiries
Connect your shop, forward your customer emails and look at the first drafts. Afterwards you decide by topic what is sent automatically.
- 1Create account
- 2Connect shop
- 3Train BRAIN
- 4Let it reply
Ready instantlyCancel monthlyEU hosting