About us
Because we ran shops ourselves and answered customer emails late into the evening. Today we build the AI that takes that off your plate.
Six people behind ZYBR, headquartered in Berlin
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Engineering, operations and sales in Berlin. We build ZYBR for a day-to-day we know firsthand.
Co-founder and Managing Director
Senior Software Engineer
Robin builds the AI behind ZYBR and thinks every system through from the first draft to the finished reply. He spots edge cases before they happen. If it isn’t right, it doesn’t go live.
Co-founder and Managing Director
Senior Software Engineer
Sean leads product development. He breaks big requirements into clear steps and makes sure new features go live stable, fast and on time.
Co-founder and Managing Director
Finance & Legal
Robert is responsible for finance, contracts and the business side of ZYBR. Before anything is decided, he puts the numbers and obligations on the table.
Founding Partner and Technical Advisor
Senior Software Engineer
Paul keeps operations stable, secure and fast. He spots risks early, reviews every change to the system and makes sure the platform stays lean even under load.
Team member
Senior Software Engineer
Luisa develops with calm and care. She pairs clear usability with clean code and backs every release with thorough tests and clear documentation.
Team member
Sales & Partnerships Manager
Schirin looks after our customers and builds partnerships. She listens closely to what a shop needs. Then she finds the solution that fits.
Ticket systems sort customer emails. We wanted one that answers them, using the data from Shopify and your team’s experience.
Why we founded ZYBR
We know overflowing inboxes from our own experience: replying by hand, looking up order numbers, clearing the day’s emails late at night.
In 2023 we asked ourselves why customer service still works the same way it did in 2010. The data has long been in Shopify, but nobody reads it while replying.
So we built ZYBR: an AI that knows the order, shipping and return, writes in your tone and takes the routine off your team’s plate.
Where we’re headed
Customer service isn’t a cost center to keep small. It’s the moment your customer decides whether to come back.
That’s why we’re building a system that works right inside Shopify, learns from every action you and your team take and still sounds human.
Our goal: ZYBR answers the simple stuff on its own. Then your team finally has time for the tricky cases.
Where’s my package, how do I send something back, can I exchange it. Almost half of these emails arrive in the evening or on weekends. That’s exactly the work ZYBR takes off your plate.
How ZYBR builds, searches and updates your shop knowledge is our own development. The interface and every step up to the finished reply come from us too.
Every number we cite has a source and a time period. And because you can cancel monthly, we have to win you over again every month.
ZYBR is run by AI-Com Innovations GmbH. Message us, call us or drop by.
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What you can rely on
You sign the GDPR data processing agreement during setup. ZYBR has appointed an external data protection officer.
The application runs in Frankfurt, the database in Belgium and the Netherlands. Files are stored in EU data centers. With ZYBR BRAIN, the default for new shops, the AI models run in Paris and Gravelines, France.
ZYBR is a registered trademark of AI-Com Innovations GmbH, Berlin.
Who builds ZYBR, where it’s based and where your data is stored.
AI-Com Innovations GmbH, based at Franz-Ehrlich-Straße 12, 12489 Berlin. ZYBR is a registered trademark.
For Shopify. ZYBR pulls orders live from your shop, not from a copy.
Businesses. Our terms apply exclusively to businesses within the meaning of § 14 BGB (German Civil Code). We don’t enter into contracts with consumers.
The application runs in Frankfurt, the database in Belgium and the Netherlands. Files are stored in EU data centers. With ZYBR BRAIN, the default for new shops, the AI models also compute in the EU, in Paris and Gravelines, France.
Through the contact form, by email at info@zybr.ai, by phone at +49 30 311 69 89 120 or on WhatsApp.
Set up in minutes. Then you decide which topics ZYBR answers on its own.
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