ZYBR vs Richpanel: Two AI helpdesks for online stores
Richpanel and ZYBR are both built for online stores. Both bring AI and a returns portal. The big differences lie in the pricing model and the data location.
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What Richpanel and ZYBR cost
Prices as of 28 October 2026. Richpanel lists prices in US dollars, ZYBR in euros excluding VAT.
| Item | Billed monthly | Billed yearly, per month | What is included |
|---|---|---|---|
| Richpanel helpdesk | $119 per seat | $99 per seat | One plan for everyone. No fee per ticket. |
| Richpanel AI | $0.60 per credit | $0.50 per credit | According to Richpanel, a conversation costs about $0.20. At least $200 per month. |
| Richpanel entry | not stated as a total | $299 | One seat plus the AI minimum. |
| Richpanel returns | from $99 | from $99 | Add-on for returns and exchanges. |
| ZYBR Starter | €45 | €38.25 | 250 AI replies, each further one €0.25. Returns portal included. |
| ZYBR Growth | €399 | €339.08 | 2,000 AI replies, each further one €0.22. Returns portal included. |
- Richpanel. Source: richpanel.com/pricing, retrieved 28 October 2026. The prices per billing period are in the questions below the table.
- ZYBR. Source: ZYBR pricing page. Every feature is in every plan. You do not pay per user.
- What you compare. Richpanel bills seats and AI usage separately. At ZYBR the team is free and you only pay for AI replies. For small teams with low volume, the entry price at ZYBR is therefore lower.
Where Richpanel and ZYBR differ
Both tools know Shopify well. They differ in channels, data location and how you can test.
| Point | ZYBR | Richpanel |
|---|---|---|
| Channels | Email, WhatsApp, Instagram and Facebook in one inbox. | Email, chat, social, phone, SMS and WhatsApp in one inbox. |
| Order data from Shopify | Order and delivery status live from Shopify, in the ticket and in the draft. | Customer and order data in the ticket. Change discounts, addresses and refunds directly. |
| Returns | Returns portal with DHL label, in every plan. | Returns and exchanges as an add-on from $99 per month. |
| What the AI sends on its own | You decide per topic what the AI sends on its own. Everything else waits as a draft. | AI agents that take actions in Shopify. Billed per conversation via credits. |
| Data location | Application in Frankfurt, database in Belgium and the Netherlands. DPA and AI addendum. | Default hosting is in the United States. EU only on request before signing. AI services: OpenAI and Anthropic in the US. |
| Trial | 14 days or 500 AI replies, no subscription. | No trial mentioned on the pricing page. Richpanel offers a demo and a money-back guarantee. |
- Sources. Richpanel's pricing page, Shopify page and list of sub-processors, retrieved 28 October 2026.
Who Richpanel fits and who ZYBR fits
Richpanel and ZYBR follow a similar goal. But they start at different points.
- Richpanel is strong at AI that acts inside store systems. Richpanel names Shopify, Recharge, Loop and Skio. That suits stores with subscriptions and many change requests.
- ZYBR fits Shopify stores in German-speaking markets that want to keep their data in the EU. You pay in euros and not per seat. The returns portal is included in the price.
- ZYBR does not fit if you need phone or SMS in the same inbox. ZYBR does not offer them. Richpanel lists both channels.
- How to decide. Write down which actions the AI should take on its own. Then check whether both tools can do exactly those. Test with real requests from your store.
How to switch from Richpanel to ZYBR
A switch works well in steps. That way your service keeps running without a break.
- Start with ZYBR. You install the Shopify app and forward your customer emails. Then you check the first drafts with your team.
- Sending step by step. You turn on automatic sending only for the topics you choose. Until then, no reply goes out without a check.
- Move returns. Set up your store's return rules in ZYBR before you cancel the Richpanel add-on. That keeps the path open for your customers.
Questions about ZYBR and Richpanel
What does Richpanel cost in 2026?
A seat costs $99 per month billed yearly or $119 billed monthly. AI costs at least $200 per month. According to Richpanel, one seat plus AI starts at $299 per month on an annual commitment. As of 28 October 2026.
What does an AI conversation cost at Richpanel?
Richpanel bills via credits. A credit costs $0.50 billed yearly or $0.60 billed monthly. According to Richpanel, a whole conversation costs about $0.20.
Where does Richpanel keep data?
According to its list of sub-processors, the default is hosting in the United States. If you want processing only in the EU, you have to ask before signing. Richpanel names OpenAI and Anthropic as AI services.
Does ZYBR have a returns portal like Richpanel?
Yes. At ZYBR the returns portal with DHL label is included in every plan. At Richpanel, returns and exchanges are an add-on from $99 per month.
Try ZYBR with your own customer enquiries
Connect your shop, forward your customer emails and look at the first drafts. Afterwards you decide by topic what is sent automatically.
- 1Create account
- 2Connect shop
- 3Train BRAIN
- 4Let it reply
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