ZYBR vs eDesk: Shopify store or marketplace seller?
eDesk is a helpdesk for sellers on many marketplaces. ZYBR is built for Shopify stores. Here you see what that means for price, features and switching.
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What eDesk and ZYBR cost
Prices as of 28 October 2026. eDesk lists prices in US dollars per agent, ZYBR in euros excluding VAT with no price per agent.
| Plan | Billed monthly | Billed yearly, per month | What is included |
|---|---|---|---|
| eDesk Essential | $49 per agent | $39 per agent | One store or marketplace. |
| eDesk Growth | $115 per agent | $89 per agent | Up to 5 stores or marketplaces. |
| eDesk Professional | $149 per agent | $119 per agent | Up to 10 stores or marketplaces. |
| eDesk AI agent | $0.99 per outcome | $0.99 per outcome | In every plan. Charged once per ticket when the AI replies or acts. |
| ZYBR Starter | €45 | €38.25 | 250 AI replies. Each further reply costs €0.25. |
| ZYBR Growth | €399 | €339.08 | 2,000 AI replies. Each further reply costs €0.22. |
- eDesk. Source: edesk.com/pricing, retrieved 28 October 2026. The switch there states 20% off for yearly billing. Enterprise is available on request.
- ZYBR. Source: ZYBR pricing page. Every feature is in every plan. You do not pay per agent.
- Two ways to calculate. At eDesk you pay for agents and for each AI outcome. At ZYBR you pay one plan with a set number of AI replies. For a team of four agents, eDesk Essential already costs $196 per month before the AI does anything.
Where eDesk and ZYBR differ
eDesk connects many sales channels. ZYBR goes deep into one store: order, delivery and return.
| Point | ZYBR | eDesk |
|---|---|---|
| Sales channels | Connection to Shopify. | Stores and marketplaces like Amazon, eBay, Walmart and Shopify. |
| Messaging channels | Email, WhatsApp, Instagram and Facebook in one inbox. | Email, live chat and social in every plan. WhatsApp, Instagram and phone as integrations. |
| Orders | Order and delivery status live from Shopify, in the ticket and in the draft. | Order and delivery status in the ticket. Refund, cancel and create replacement orders. |
| Returns | Returns portal with DHL label in the same system. | eDesk does not mention its own returns portal on the pages we checked. |
| Data location and contract | Application in Frankfurt, database in Belgium and the Netherlands. DPA and AI addendum. | The contracting party is xSellco Limited in Dublin. Processing in the United Kingdom and the EEA. eDesk names its AI services only on request. |
| Trial | 14 days or 500 AI replies, no subscription. | 14 days without a credit card. During the trial eDesk sends no messages. |
- Sources. eDesk's pricing page, help on refunds and cancellations in Shopify, privacy policy and terms, retrieved 28 October 2026.
Who eDesk fits and who ZYBR fits
The most important question is where you sell. Almost everything else follows from that.
- eDesk is strong for sellers on Amazon, eBay and other marketplaces. All messages land in one inbox, with the matching order data.
- ZYBR fits stores that mainly sell through Shopify. The AI answers questions about orders and delivery with data from Shopify. Returns run in the same system.
- ZYBR does not fit if a large share of your requests comes from marketplaces like Amazon or eBay. ZYBR does not connect these channels.
- How to decide. Count how many requests come from your own store and how many from marketplaces. If Shopify is the focus, test ZYBR with real requests.
How to switch from eDesk to ZYBR
You can start small. Begin with the Shopify inbox and leave the marketplaces where they are for now.
- Start with ZYBR. You install the Shopify app and forward your customer emails. Then you check the first drafts with your team.
- Sending step by step. You turn on automatic sending only for the topics you choose. Until then, no reply goes out without a check.
- Old tickets. Ask eDesk for an export of your threads before you cancel. We found no self-service export tool on the pages we checked.
Questions about ZYBR and eDesk
What does eDesk cost in 2026?
eDesk costs $49 per agent per month on Essential, $115 on Growth and $149 on Professional. Billed yearly it is $39, $89 and $119. As of 28 October 2026.
What does AI cost at eDesk?
The AI agent is in every plan. eDesk charges $0.99 per outcome, once per ticket. An outcome counts when the AI replies or takes an action.
Can ZYBR answer Amazon and eBay messages?
No. ZYBR connects Shopify and the channels email, WhatsApp, Instagram and Facebook. eDesk is built for marketplaces.
Where does eDesk process data?
According to its privacy policy, eDesk processes data in the United Kingdom and the EEA. The contracting party is xSellco Limited based in Dublin. eDesk shares the list of AI services on request.
Try ZYBR with your own customer enquiries
Connect your shop, forward your customer emails and look at the first drafts. Afterwards you decide by topic what is sent automatically.
- 1Create account
- 2Connect shop
- 3Train BRAIN
- 4Let it reply
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